Chiltern Open Air Museum are seeking a candidate with exceptional people and organisational skills to manage their vital volunteer operation and support the delivery of their visitor experience.
- To provide management of the volunteer programme, ensure the provision of an excellent visitor experience and support the day-to-day operation of the Museum.
- Support the Visitor Experience Manager in delivering outstanding customer service at all times, including providing appropriate assistance to visitors with specific needs and co-ordinating access resources
- Assess and meet the Museum’s needs through the recruitment, placement and retention of volunteers
- Develop the volunteering experience, in consultation with volunteers, to encourage retention and excellence in volunteering experiences
- Lead recruitment of volunteers including reviewing and publicising volunteering opportunities, developing additional opportunities and matching volunteers to suitable roles
- Lead inductions for new volunteers and staff, maintaining and updating relevant paperwork including Volunteer Handbook and other procedural manuals. Research and write volunteer policies and procedures, including risk assessments
- Supervise completion of rotas, monitoring, supporting and motivating volunteers and casual staff as appropriate to support the day-to-day operation of the Museum
- Ensure there is appropriate support and training for volunteers. Organise and support volunteer training and briefing opportunities, including shadowing and mentoring provision
- Provide a point of contact and communication for volunteers from across the Museum, maintaining volunteer database and undertaking administrative duties including providing regular news updates and requests for help from the Museum
- Collect, collate and report on volunteer feedback, including an annual Volunteer Survey
- Organise and support corporate volunteering opportunities
- Participate in locking and unlocking rota weekly as required
- Participate in daily rota to provide duty management services for Front of House operations
- Participate in Duty Staff weekend rota at least once a month during the open season
- Carry out any other ad-hoc duties including event support as required to support the operation of the Museum.
- Excellent communication skills, both written and verbal
- Strong interpersonal skills and the ability to work with a range of people from diverse backgrounds
- An empathy with volunteers and an understanding of their needs
- The capacity to inspire and motivate others
- The ability to deal with information in a confidential manner and respond with sensitivity
- Excellent organisational skills and the ability to manage a variety of tasks
- Excellent administrative and IT skills, and an ability to maintain records
- A flexible and non-judgemental approach to people and work
- Ability to work both as part of team and independently
- Ability to work flexibly when required, including some weekend working during the Museum’s open season
- Full driver’s license; car owner (there is no public transport to the site).
- Interest in, or experience of, working in heritage
- Experience of managing or coordinating projects and volunteers (paid or unpaid).
To apply and for further details please visit https://www.coam.org.uk/get-involved/vacancies/visitor-services-team-leader-job/