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Chiltern Open Air Museum are seeking a candidate with exceptional people and organisational skills to manage their vital volunteer operation and support the delivery of their visitor experience.

Responsibilities

  • To provide management of the volunteer programme, ensure the provision of an excellent visitor experience and support the day-to-day operation of the Museum.
  • Support the Visitor Experience Manager in delivering outstanding customer service at all times, including providing appropriate assistance to visitors with specific needs and co-ordinating access resources
  • Assess and meet the Museum’s needs through the recruitment, placement and retention of volunteers
  • Develop the volunteering experience, in consultation with volunteers, to encourage retention and excellence in volunteering experiences
  • Lead recruitment of volunteers including reviewing and publicising volunteering opportunities, developing additional opportunities and matching volunteers to suitable roles
  • Lead inductions for new volunteers and staff, maintaining and updating relevant paperwork including Volunteer Handbook and other procedural manuals. Research and write volunteer policies and procedures, including risk assessments
  • Supervise completion of rotas, monitoring, supporting and motivating volunteers and casual staff as appropriate to support the day-to-day operation of the Museum
  • Ensure there is appropriate support and training for volunteers.  Organise and support volunteer training and briefing opportunities, including shadowing and mentoring provision
  • Provide a point of contact and communication for volunteers from across the Museum, maintaining volunteer database and undertaking administrative duties including providing regular news updates and requests for help from the Museum
  • Collect, collate and report on volunteer feedback, including an annual Volunteer Survey
  • Organise and support corporate volunteering opportunities
  • Participate in locking and unlocking rota weekly as required
  • Participate in daily rota to provide duty management services for Front of House operations
  • Participate in Duty Staff weekend rota at least once a month during the open season
  • Carry out any other ad-hoc duties including event support as required to support the operation of the Museum.

Person Specification

Essential

  • Excellent communication skills, both written and verbal
  • Strong interpersonal skills and the ability to work with a range of people from diverse backgrounds
  • An empathy with volunteers and an understanding of their needs
  • The capacity to inspire and motivate others
  • The ability to deal with information in a confidential manner and respond with sensitivity
  • Excellent organisational skills and the ability to manage a variety of tasks
  • Excellent administrative and IT skills, and an ability to maintain records
  • A flexible and non-judgemental approach to people and work
  • Ability to work both as part of team and independently
  • Ability to work flexibly when required, including some weekend working during the Museum’s open season
  • Full driver’s license; car owner (there is no public transport to the site).

Desirable

  • Interest in, or experience of, working in heritage
  • Experience of managing or coordinating projects and volunteers (paid or unpaid).

To apply and for further details please visit https://www.coam.org.uk/get-involved/vacancies/visitor-services-team-leader-job/